Services

Advantages is designed to support your role in healthcare—whether you’re a Nurse, Physician, Administrator or Clinical Engineer. We’re here to help.

Your facility—even different departments within your facility—will have different location, automation and integration needs. Versus will work with you to ensure that each user’s need is met. This includes implementation, customization, training and support.

Versus offers 24/7 support and access to manuals and troubleshooting guides.

To contact Customer Support: Please login, email support@versustech.com or call 1-877-983-7787

Expert Advice

Based on your unique operations, Versus will help you identify which Advantages features will deliver the most bang for your buck, and where to deploy them. If you’re more interested in Advantages from a staff safety aspect, we’ll guide you to Advantage features like Staff Assist and Infection Control. If you want to prevent patient wandering, we’ll ask for details to ensure that the area is well defined, wander alerts are directed to the appropriate personnel and that you do not receive alerts when authorized staff move beyond the designated boundaries.

Whatever your goals, Versus will help you achieve them.

Implementation

Versus will help you determine workflow milestones and implement Advantages to capture these milestones automatically, resulting in improved patient flow, increased throughput, enhanced communication and marked expediency.

Our Implementation Services include:

  • On-site survey
  • Needs assessment
  • RTLS network design and layout
  • Sensory network certification
  • Database building
  • Interface development
  • Rules-writing for automation and alerts
  • On-site Go-Live support

Training

Advantages is designed with a user-friendly interface.  System Administrator training provides the skills to understand, troubleshoot and support the Versus Information System.  Training for end-users centers on familiarizing your staff with the viewing, reporting and search options that promote efficiency

Click here for more Training info

Support

In delivering a high quality Clinical Location and Automation solution, we recognize that it isn’t just about you—the customer. It’s about the most important people in the world—your patients and staff. So, we provide 24/7 skilled, experienced, friendly support.

Support from Versus is not outsourced. If you need assistance, you are going to get it directly from the same people who:

  • Design and manufacture the hardware
  • Design and layout the sensory network
  • Design and customize the software
  • Create and test the rules for alerts and event automation
  • Develop and arrange the interfaces for enterprise connectivity
  • Write the hardware and software specs

Who better to help troubleshoot and answer your questions?